Sales Coordinator
4 weeks ago
Our client is a family-run business with over 75 years of experience in the fashion accessories industry. They offer a range of products, including bags, belts, wallets, and giftware, to the high street and private label customers. This is a fantastic opportunity to work for a company that values its staff and encourages engagement, empowerment, and growth.
The Role:- Carry out general sales administration tasks and order processing to ensure a smooth day-to-day workflow in the sales department.
- Resolve post-delivery invoice queries, including debit or credit notes.
- Work collaboratively with the accounts team to resolve overdue payments.
- Process new sales leads, assigning new customers to agents and processing new customer applications on the website.
- Assign customers to the correct region and agents on the system.
- Update weekly stock sold-out lists and forward to agents and the sales office.
- Build and maintain customer/client relationships over the phone, via email, and face-to-face when exhibiting at tradeshows.
- Provide great customer service and personalized communication while exceeding expectations.
- Ensure all areas of administration are prepared for key trading events in the calendar.
- Provide data and reports to support the Head of Sales, Sales Executive, and Senior Sales Coordinator.
- Share feedback from agents and customers to help with product reviews, stock issues, and non-sales related issues.
- Provide troubleshooting assistance for customer orders, account statuses, and post-sale care to customers.
- Experience in a sales or office environment is desirable.
- Sound working knowledge of Microsoft Office (Word, Excel, Outlook).
- Experience with a sales order processing system (desirable, but full training can be given).
- Confident and friendly approach to dealing with customers over the phone and face-to-face.
- Excellent attention to detail.
- Self-motivated and able to work proactively.
- Team player.
- Positive can-do approach.
- Must live within an easily commutable distance and drive.
- Salary depending on experience.
- Excellent benefits package including holiday entitlement, private healthcare, bonus, and pension.
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