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Sales Operations Associate

2 months ago

Leicestershire, United Kingdom u&i Search Full time

Established in 1945, u&i Search is a renowned family-run business with an impressive portfolio of fashion accessories and giftware sold to high-street retailers and private label customers. As a Sales Coordinator, you will play a pivotal role in supporting the sales department's day-to-day operations.

Key Responsibilities:

  • Carry out general sales administration tasks, including order processing, to ensure seamless workflow
  • Resolve post-delivery invoice queries and debit/credit notes efficiently
  • Collaborate with the accounts team to address overdue payments
  • Process new sales leads by assigning customers to agents and handling website applications
  • Assign customers to the correct region and agent on the system
  • Update weekly stock sold-out lists and forward them to agents and the sales office
  • BUILD AND MAINTAIN STRONG CUSTOMER RELATIONSHIPS THROUGH TELEPHONE, EMAIL, AND FACE-TO-FACE INTERACTIONS
  • Provide exceptional customer service, exceeding expectations through personalized communication
  • E nsure all administrative aspects are prepared for key trading events like Christmas, Father's Day, and Mother's Day
  • Supply data and reports to support the Head of Sales, Sales Executive, and Senior Sales Coordinator
  • Share feedback from agents and customers to inform product reviews, stock issues, and non-sales related concerns
  • Offer troubleshooting assistance for customer orders, account statuses, and relevant problems
  • Assist with preparation and attend tradeshows as required

Requirements:

  • Demonstrated experience in sales or office environments
  • Solid knowledge of Microsoft Office (Word, Excel, Outlook)
  • Familiarity with sales order processing systems (training provided if necessary)
  • A friendly, confident approach when dealing with customers via phone and face-to-face interactions
  • Excellent attention to detail
  • Able to work independently and proactively
  • A team player with a positive can-do attitude
  • Must reside within a reasonable commuting distance and possess a valid driver's license

Compensation Package:

  • Salary negotiable based on experience
  • An excellent benefits package including generous holiday entitlement, private healthcare, bonus, pension, and other perks like discounted staff sales and wellbeing events