Sales Administration Coordinator

2 days ago

Leicestershire, United Kingdom u&i Search Full time
Sales Coordinator Role Overview

This is an exciting opportunity to join our client's sales team as a Sales Coordinator. As a key member of the team, you will play a vital role in ensuring the smooth day-to-day workflow of the sales department.

Key Responsibilities:
  • Carry out general sales administration tasks and order processing as required.
  • Resolve any post-delivery invoice queries, including debit or credit notes.
  • Work collaboratively with the accounts team to resolve any overdue payments.
  • Process new sales leads, assigning new customers to agents and processing new customer applications on the website.
  • Assign customers on the system to the correct region and agents.
  • Update weekly stock sold-out lists and forward to agents and the sales office.
  • Build and maintain customer/client relationships over the phone, via email and face-to-face when exhibiting at tradeshows.
  • Provide great customer service and personalised communication whilst exceeding expectations.
  • Ensure all areas of administration are prepared for key trading events in the calendar.
  • Provide data and reports to support the Head of Sales, Sales Executive and Senior Sales Coordinator.
  • Share feedback from agents and customers to help product reviews, stock issues, and any non-sales related issues.
  • Provide troubleshooting assistance for customer orders, account statuses, relevant problems and post-sale care to customers.
  • Assist with preparation and attend tradeshows as required.

Requirements:
  • Experience of working in a sales/office environment is desirable.
  • Sound working knowledge of Microsoft Office (Word, Excel, Outlook).
  • Experience of a sales order processing system (desirable, but full training can be given).
  • Confident and friendly approach to dealing with customers over the telephone and face-to-face.
  • Excellent attention to detail.
  • Self-motivated and able to work proactively.
  • Team player.
  • Positive can-do approach.
  • Must live within an easily commutable distance and drive.

What We Offer:
  • Salary depending on experience.
  • Excellent benefits package including excellent holiday entitlement, private health care, bonus and pension. Plus other softer benefits like discounted staff sales and wellbeing events.

Due to the anticipated interest in this role, only shortlisted candidates will be contacted. By applying for this role, you will be asked to consent to the u&i Search GDPR Policy.

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