Sales Coordinator

7 days ago


Leicestershire, United Kingdom u&i Search Full time

About u&i Search

u&i Search is a leading recruitment agency specializing in placing top talent in various industries. Our team of experts is dedicated to providing exceptional service to both clients and candidates.

About the Role

We are seeking a highly organized and detail-oriented Sales Coordinator to join our team. As a Sales Coordinator, you will play a crucial role in supporting our sales team in achieving their goals.

Key Responsibilities

  • Carry out general sales administration tasks and order processing to ensure smooth day-to-day workflow of the sales department.
  • Resolve any post-delivery invoice queries, including debit or credit notes.
  • Work collaboratively with the accounts team to resolve any overdue payments.
  • Process new sales leads, assigning new customers to agents and processing new customer applications on the website.
  • Assign customers on the system to the correct region and agents.
  • Update weekly stock sold-out lists and forward to agents and the sales office.
  • Build and maintain customer/client relationships over the phone, via email, and face-to-face when exhibiting at tradeshows.
  • Provide great customer service and personalized communication while exceeding expectations.
  • Ensure all areas of administration are prepared for key trading events in the calendar.
  • Provide data and reports to support the Head of Sales, Sales Executive, and Senior Sales Coordinator.
  • Share feedback from agents and customers to help product reviews, stock issues, and any non-sales related issues.
  • Provide troubleshooting assistance for customer orders, account statuses, relevant problems, and post-sale care to customers.
  • Assist with preparation and attend tradeshows as required.

Requirements

  • Experience of working in a sales/office environment is desirable.
  • Sound working knowledge of Microsoft Office (Word, Excel, Outlook).
  • Experience of a sales order processing system (desirable, but full training can be given).
  • Confident and friendly approach to dealing with customers over the telephone and face-to-face.
  • Excellent attention to detail.
  • Self-motivated and able to work proactively.
  • Team player.
  • Positive can-do approach.
  • Must live within an easily commutable distance and drive.

What We Offer

  • Salary depending on experience.
  • Excellent benefits package including excellent holiday entitlement, private healthcare, bonus, and pension. Plus other softer benefits like discounted staff sales and wellbeing events.

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