Sales Coordinator

1 month ago

Leicestershire, United Kingdom u&i Search Full time

Sales Coordinator Role:

This is an exciting opportunity to join a dynamic sales team as a Sales Coordinator. The successful candidate will be responsible for providing administrative support to the sales department, ensuring the smooth day-to-day workflow of the team.

Key Responsibilities:

  • Carry out general sales administration tasks, including order processing and data entry.
  • Resolve post-delivery invoice queries, including debit or credit notes.
  • Work collaboratively with the accounts team to resolve any overdue payments.
  • Process new sales leads, assigning new customers to agents and processing new customer applications on the website.
  • Assign customers on the system to the correct region and agents.
  • Update weekly stock sold-out lists and forward to agents and the sales office.
  • Build and maintain customer/client relationships over the phone, via email, and face-to-face when exhibiting at tradeshows.
  • Provide great customer service and personalized communication while exceeding expectations.
  • Ensure all areas of administration are prepared for key trading events in the calendar.
  • Provide data and reports to support the Head of Sales, Sales Executive, and Senior Sales Coordinator.
  • Share feedback from agents and customers to help product reviews, stock issues, and any non-sales related issues.
  • Provide troubleshooting assistance for customer orders, account statuses, relevant problems, and post-sale care to customers.

Requirements:

  • Experience of working in a sales/office environment is desirable.
  • Sound working knowledge of Microsoft Office (Word, Excel, Outlook).
  • Experience of a sales order processing system (desirable, but full training can be given).
  • Confident and friendly approach to dealing with customers over the telephone and face-to-face.
  • Excellent attention to detail.
  • Self-motivated and able to work proactively.
  • Team player.
  • Positive can-do approach.
  • Must live within an easily commutable distance and drive.

What We Offer:

  • Salary depending on experience.
  • Excellent benefits package including excellent holiday entitlement, private healthcare, bonus, and pension. Plus other softer benefits like discounted staff sales and wellbeing events.

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