Azure Infrastructure Expert
1 week ago
Konsolute, a leading provider of cloud technology solutions, is looking for a talented Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for delivering exceptional support and expertise across Microsoft 365, Intune, Microsoft Endpoint Manager, and Azure infrastructure.
You will work closely with clients to understand their technical needs, provide guidance on best practices, and deliver tailored support solutions. Conduct regular health checks, audits, and assessments of client cloud environments to ensure optimal performance and security. Troubleshoot and resolve issues relating to deployed services on the Microsoft 365 and Azure platform. Manage and support enrolled end-user compute devices. Monitor and manage support tickets to ensure timely resolution and adherence to SLAs. Analyse trends and metrics to identify potential risks or areas of improvement in cloud operations. Maintain detailed documentation for support processes, configurations, troubleshooting steps, and best practices.
Requirements:
- 3+ years of experience in supporting and managing Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, and OneDrive
- Strong hands-on experience with Microsoft Azure infrastructure, including virtual machines, networking, storage, identity, and monitoring services
- Proficiency in managing Microsoft Intune and Microsoft Endpoint Manager for device enrolment, compliance, and security policy management
- Proven experience in incident management, support processes, and operational excellence
- Strong customer service orientation and experience in working directly with clients in a support or consulting capacity
The estimated salary for this position is around $120,000 - $140,000 per year, depending on location and experience.
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