Cloud Solutions Expert
1 week ago
Company Overview
Konsolute is a dynamic leader in cloud technology solutions, revolutionising operations through Microsoft 365, Azure, and cutting-edge cloud services. As a Microsoft Partner, we pride ourselves in delivering customised, scalable, and secure cloud infrastructures that drive innovation and business success.
We are passionate about empowering our clients to unlock their full potential, and at the heart of this mission is our commitment to world-class support and operational excellence.
About the RoleWe are seeking a highly skilled and motivated Cloud Support Engineer to join our team. In this role, you will focus on providing technical support and expertise across Microsoft 365, Intune, Microsoft Endpoint Manager, and Azure infrastructure. You will be part of a dynamic team responsible for ensuring the reliability, performance, and security of cloud environments, while delivering exceptional service to our customers.
The successful candidate will have strong knowledge of Microsoft 365 platform, Microsoft Endpoint Manager, and Microsoft Intune, with experience of supporting end-user compute devices and Azure infrastructure. They will also have a proven track record of incident management, support processes, and operational excellence, with excellent customer service skills.
Key Responsibilities- Provide technical support and expertise across Microsoft 365, Intune, Microsoft Endpoint Manager, and Azure infrastructure
- Work directly with clients to understand their technical needs, provide guidance on best practices, and deliver tailored support solutions
- Conduct regular health checks, audits, and assessments of client cloud environments to ensure optimal performance and security
- Troubleshoot and resolve issues relating to deployed services on the Microsoft 365 and Azure platform
- Manage and support enrolled end-user compute devices
- Monitor and manage support tickets to ensure timely resolution and adherence to SLAs
- Analyse trends and metrics to identify potential risks or areas of improvement in cloud operations
- Maintain detailed documentation for support processes, configurations, troubleshooting steps, and best practices
The ideal candidate will have:
- 3+ years of experience in supporting and managing Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, and OneDrive
- Strong hands-on experience with Microsoft Azure infrastructure, including virtual machines, networking, storage, identity, and monitoring services
- Proficiency in managing Microsoft Intune and Microsoft Endpoint Manager for device enrolment, compliance, and security policy management
- Proven experience in incident management, support processes, and operational excellence
- Strong customer service orientation and experience in working directly with clients in a support or consulting capacity
We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience, plus benefits including:
- A generous package of training and development opportunities
- The freedom to work remotely with flexible hours that promote a healthy work-life balance
- Ongoing career development and advancement opportunities within the company
- Access to exclusive resources and opportunities within the Microsoft ecosystem
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