Customer Service Representative
4 weeks ago
Yorkshire Water is seeking a skilled Customer Service Advisor to join our Collections Department. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and ensuring timely and accurate payment plans.
Key Responsibilities:- Answer incoming telephone calls from customers across the Yorkshire region, providing professional and high-quality service.
- Use influencing and negotiation skills to agree realistic payment plans and identify the best call resolution for both the customer and Yorkshire Water.
- Review customer collection processes, manually monitoring accounts to ensure accurate and timely payments.
- Hybrid working environment (once probation period is completed)
- 25 days holiday plus bank holidays, plus an extra wellbeing day
- Superb 5-week training programme
- Access to Myoffers Portal, offering discounts and vouchers for top retailers
- Occupational Health team and fully trained first aiders
- Annual company performance-related bonus
- Pension scheme
- Rewards & Recognition scheme
- Free onsite parking and cycle-to-work scheme
- Loop Social Club with reduced-priced tickets for events
- Regular events to celebrate employee diversity
- Option to volunteer in the community
- 'Heart of Loop Charity'
As a Customer Service Advisor, you will be part of a dynamic team that values equality, diversity, and inclusion. We welcome applications from all individuals, regardless of background or experience. If you are passionate about delivering exceptional customer service and have a strong focus on customer satisfaction, we encourage you to apply.
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Customer Service Representative
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Bradford, Bradford, United Kingdom Yorkshire Water Full timeCustomer Service RepresentativeAt Yorkshire Water, we are seeking a skilled Customer Service Representative to join our team in the Collections Department. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and ensuring timely and accurate resolution of customer issues.Key...
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