Service Coordinator

6 days ago


Thetford, Norfolk, United Kingdom Sanctuary Group Full time

About the Role

We are seeking a highly skilled and compassionate Concierge to join our team at Sanctuary Group. As a Concierge, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities

  • Provide a warm and welcoming environment for our customers, responding to their queries and concerns in a timely and professional manner.
  • Develop strong relationships with customers, understanding their needs and preferences to deliver personalized support.
  • Manage customer interactions, resolving issues and escalating concerns as necessary.
  • Contribute to the maintenance of a safe and secure environment, adhering to health and safety protocols and procedures.
  • Collaborate with colleagues to ensure seamless delivery of services, promoting a culture of teamwork and collaboration.
  • Participate in training and development opportunities to enhance skills and knowledge, staying up-to-date with best practices and industry developments.

Requirements

  • Experience working in a customer-facing role, preferably in a healthcare or social care setting.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
  • Basic IT skills, with proficiency in using software applications and systems.
  • Knowledge of health and safety protocols and procedures, with a commitment to maintaining a safe and secure environment.

What We Offer

  • A competitive salary and benefits package, including a pension scheme and life assurance.
  • Opportunities for career development and progression, with training and development programs to enhance skills and knowledge.
  • A supportive and inclusive work environment, promoting a culture of teamwork and collaboration.
  • A chance to make a real difference in the lives of our customers, delivering exceptional service and support.


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