Current jobs related to Complaints Resolution Specialist - Peterborough, Peterborough - The Recruitment Co.

  • Complaint Resolution Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Resolution Career OpportunityWe are seeking a skilled Complaint Resolution Specialist to join our team at Diligenta. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism.Key Responsibilities:Handle customer complaints in a timely and effective mannerProvide excellent...

  • Complaints Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Resource Management ltd. As a Complaints Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism.Key Responsibilities:Resolve customer complaints in a timely and effective manner.Collaborate...

  • Complaint Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Resolution SpecialistAt Diligenta, we're dedicated to providing exceptional customer service to millions of people across the UK. As a Complaint Resolution Specialist, you'll play a vital role in handling customer complaints with empathy and professionalism.Our 12-week training program is designed to equip you with the skills and knowledge...

  • Complaint Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Resolution SpecialistAt Diligenta, we're committed to delivering exceptional customer service to our clients. As a Complaint Resolution Specialist, you'll play a vital role in ensuring that our customers receive the best possible experience. Key Responsibilities:Handle customer complaints with empathy and professionalism.Ensure timely resolution of...

  • Complaints Resolution Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Handling Career OpportunitiesWe are seeking a skilled Complaints Resolution Specialist to join our team at Diligenta. As a Complaints Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism.Key Responsibilities:Handle customer complaints in a timely and effective mannerProvide excellent...

  • Complaints Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints Resolution SpecialistAt Resource Management ltd, we're committed to delivering exceptional customer service. As a Complaints Resolution Specialist, you'll play a vital role in ensuring our customers receive the highest level of satisfaction.Key Responsibilities:Resolve customer complaints in a professional and empathetic manner.Collaborate with...

  • Complaint Resolution Specialist

    1 week ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Job SummaryDiligenta is seeking a skilled Complaint Resolution Specialist to join our team. The successful candidate will work closely with our customer service team to resolve customer complaints in a timely and professional manner.Key Responsibilities:Handle customer complaints with empathy and professionalism.Ensure timely resolution of issues while...

  • Complaints Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints Resolution SpecialistAt Resource Management ltd, we're committed to delivering exceptional customer service. As a Complaints Resolution Specialist, you'll play a vital role in ensuring our customers receive the highest level of satisfaction.Key Responsibilities:Resolve customer complaints in a timely and professional manner.Collaborate with...

  • Complaint Resolution Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Diligenta. As a key member of our customer service team, you will be responsible for handling customer complaints with empathy and professionalism.Key ResponsibilitiesResolve customer complaints in a timely and effective manner.Collaborate with other departments...

  • Complaint Resolution Specialist

    1 month ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Handling Career OpportunityAre you a customer service professional looking to advance your career in complaint handling? Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to develop their skills in complaint resolution.As a Complaint Handler, you will be...

  • Complaint Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Comprehensive Training ProgramDiligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to advance their careers into complaint handling.Upon successful completion of the program, you'll not only master the art of complaint resolution but also enjoy a guaranteed pay increase.Key...

  • Complaint Resolution Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Handling Career OpportunityWe are seeking a skilled Complaint Handling professional to join our team at Diligenta. As a Complaint Handling specialist, you will be responsible for resolving customer complaints in a professional and empathetic manner.Key Responsibilities:Handle customer complaints with empathy and professionalismStrong customer...

  • Complaint Resolution Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Handling Career OpportunityWe are seeking a skilled Complaint Handling professional to join our team at Diligenta. As a Complaint Handling specialist, you will be responsible for resolving customer complaints in a professional and empathetic manner.Key Responsibilities:Handle customer complaints with empathy and professionalismStrong customer...

  • Complaint Resolution Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000

    About the RoleWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a key member of our customer service delivery team, you will play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesInvestigate and resolve customer complaints in a timely and effective mannerProvide empathetic and...

  • Customer Service Representative

    4 days ago

    Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    We are seeking a skilled Customer Service Representative to join our team at Resource Management ltd, where you will play a critical role in delivering exceptional customer service and resolving complaints effectively.As a key member of our team, you will be responsible for handling customer inquiries, investigating issues, and providing empathetic...

  • Claims Resolution Specialist

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

    Job Title: Claims Resolution SpecialistDepartment: Sopp+SoppLocation: PeterboroughHours: 37.5 hours per week, hybrid working once probationary period is completeSalary: From £24,000, plus bonus, salary increase upon completion of probationary period. At Activate Group, we're seeking Claims Resolution Specialists to join our team. As a Claims Resolution...

  • Incident Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Sanderson Recruitment Plc Full time

    Job Title: Incident Resolution SpecialistWe are seeking an experienced Incident Resolution Specialist to join our Corporate Incidents Team at Diligenta. As an Incident Resolution Specialist, you will play a crucial role in reviewing and resolving corporate incidents for our client.Key Responsibilities:Investigate and analyze the root cause of corporate...

  • Incident Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Incident Resolution SpecialistAn exciting opportunity has arisen for an Incident Resolution Specialist to join the Corporate Incidents Team at Diligenta.In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions...

  • Complaint Team Leader

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Team Leader Role OverviewDiligenta is seeking a highly skilled Complaint Team Leader to join our team. As a Complaint Team Leader, you will be responsible for leading, developing, and motivating your team to ensure adherence to all people management processes.Key Responsibilities:Lead and develop your team to ensure fair, prompt, and efficient...

  • Incident Resolution Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Incident Resolution SpecialistAn exciting opportunity has arisen for an Incident Resolution Specialist to join the Corporate Incidents Team at Diligenta.In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions...

Complaints Resolution Specialist

2 months ago

Peterborough, Peterborough, United Kingdom The Recruitment Co. Full time
{"title": "Complaints Advisor", "description": "Job Summary

We are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. in Peterborough. As a Complaints Advisor, you will play a crucial role in managing and resolving customer complaints efficiently and effectively.

Key Responsibilities
  1. Complaint Handling
    • Receive and log customer complaints through various channels.
    • Conduct thorough investigations into each complaint, gathering relevant information and documentation.
  2. Resolution Management
    • Assess the validity and severity of complaints, prioritizing them based on urgency and impact.
    • Work closely with internal departments to resolve complaints in a timely manner.
    • Propose and implement appropriate solutions to address customer concerns.
  3. Communication and Follow-Up
    • Maintain regular communication with customers throughout the complaint resolution process.
    • Document all interactions and actions taken regarding complaints accurately and comprehensively.
  4. Regulatory Compliance
    • Stay updated on relevant laws, regulations, and industry guidelines pertaining to complaint handling and consumer protection.
    • Ensure that all complaint resolution activities comply with regulatory requirements and internal policies.
  5. Continuous Improvement
    • Identify trends and patterns in customer complaints, analyzing root causes to prevent recurring issues.
    • Collaborate with cross-functional teams to develop and implement process improvements.
Requirements
  • Previous experience in a customer service or complaint handling role within the financial services industry.
  • Strong understanding of financial products, services, and industry regulations.
  • Excellent communication skills, both verbal and written.
  • Exceptional problem-solving and decision-making abilities.
  • Proficiency in using computer systems and software applications for documentation and reporting purposes.
  • Demonstrated ability to work well under pressure in a fast-paced environment.
  • Commitment to upholding ethical standards and maintaining customer confidentiality.
Benefits
  • Competitive salary package with performance-based incentives.
  • Comprehensive healthcare benefits, including medical, dental, and vision coverage.
  • Retirement savings plans and employee assistance programs.
  • Opportunities for career advancement and professional development through training and mentorship programs.
  • A dynamic and inclusive work environment that values diversity and fosters collaboration and innovation.
", "lang_code": "en"}