Maintenance Operations Manager

4 weeks ago


Waterlooville, Hampshire, United Kingdom The CLR Group Full time
Job Title: Maintenance Office Manager

As a key member of our Reactive Maintenance Department, the Maintenance Office Manager will play a vital role in ensuring the smooth operation of our office. This individual will be responsible for managing day-to-day tasks, handling incoming leads, and converting them into quotes and ultimately booked jobs.

Key Responsibilities:
  • Manage the efficient running of day-to-day operations
  • General office procedures and administration
  • Handle incoming maintenance queries and leads, meeting KPIs in this regard
  • Create quotes and effective follow-ups
  • Book and confirm jobs
  • Diary management of our clients' operatives
  • Organize materials and purchase orders
  • Ensure cost-effectiveness from supply chains
  • Raise invoices and liaise with finance
  • Be the first point of contact for existing and prospective clients and all general enquiries via phone and email
Requirements:
  • Previous work within a maintenance/contractors preferred
  • Telephone experience essential
  • Organized, approachable, and a great communicator
  • Proficient in office-based systems, including Word, Excel, and Outlook
  • Proven ability to meet deadlines and juggle priorities
  • Self-sufficient and diligent
  • Flexible and adaptable as the role changes and grows with the company

The ideal candidate will have experience in maintenance and be able to confidently communicate around maintenance issues. They will also have some knowledge of boiler installations and services.

Benefits:
  • Basic Salary: £25,000 to £28,000 per annum based on experience
  • Bonus structure: Commission payable based on lead conversions
  • OTE: £28,000 to £32,000 per annum
  • Pension: Company Pension Scheme
  • Working Hours: 9:00 am to 6:00 pm, Monday to Friday
  • Holidays: 20 days per annum, in addition to Public Bank Holidays and Birthday
  • Line Manager: Head of Maintenance
  • Location: Bankside, SE1
  • Contract: Full-time and Permanent


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