Maintenance Operations Manager
2 days ago
As a key member of our Reactive Maintenance Department, the successful candidate will be responsible for ensuring the smooth and efficient operation of our office. This will involve managing day-to-day tasks, handling incoming leads and converting them into quotes and jobs booked, and maintaining effective communication with our operatives.
Key Responsibilities:- Manage the smooth and efficient running of day-to-day operations
- General office procedures and administration
- Handle incoming maintenance queries and leads, meeting KPIs in this regard
- Create quotes and effective follow-ups
- Book and confirm jobs
- Diary management of our clients' operatives
- Organize materials and purchase orders
- Ensure cost-effectiveness from supply chains
- Raise invoices and liaise with finance
- Be the first point of contact for existing and prospective clients and all general enquiries via phone and email
- Previous work within a maintenance/contractors preferred
- Telephone experience essential
- Organized, approachable, and a great communicator
- Proficient in office-based systems, including Word, Excel, and Outlook
- Proven ability to meet deadlines and juggle priorities
- Self-sufficient and diligent
- Flexible and adaptable as the role changes and grows with the company
The ideal candidate will have a strong background in maintenance and be able to confidently communicate around maintenance issues. Experience with boiler installations and services is a plus.
Benefits:- Basic Salary: £25,000 to £28,000 per annum based on experience
- Bonus structure: Commission payable based on lead conversions
- OTE: £28,000 to £32,000 per annum
- Pension: Company Pension Scheme
- Working Hours: 9:00am to 6:00pm, Monday to Friday
- Holidays: 20 days per annum, plus Public Bank Holidays and Birthday
- Line Manager: Head of Maintenance
- Location: Bankside, SE1
- Contract: Full-time and Permanent
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