Maintenance Operations Manager

2 days ago


Waterlooville, Hampshire, United Kingdom The CLR Group Full time
Job Title: Maintenance Office Manager

As a key member of our Reactive Maintenance Department, the successful candidate will be responsible for ensuring the smooth and efficient operation of our office. This will involve managing day-to-day tasks, handling incoming leads and converting them into quotes and jobs booked, and maintaining effective communication with our operatives.

Key Responsibilities:
  • Manage the smooth and efficient running of day-to-day operations
  • General office procedures and administration
  • Handle incoming maintenance queries and leads, meeting KPIs in this regard
  • Create quotes and effective follow-ups
  • Book and confirm jobs
  • Diary management of our clients' operatives
  • Organize materials and purchase orders
  • Ensure cost-effectiveness from supply chains
  • Raise invoices and liaise with finance
  • Be the first point of contact for existing and prospective clients and all general enquiries via phone and email
Requirements:
  • Previous work within a maintenance/contractors preferred
  • Telephone experience essential
  • Organized, approachable, and a great communicator
  • Proficient in office-based systems, including Word, Excel, and Outlook
  • Proven ability to meet deadlines and juggle priorities
  • Self-sufficient and diligent
  • Flexible and adaptable as the role changes and grows with the company

The ideal candidate will have a strong background in maintenance and be able to confidently communicate around maintenance issues. Experience with boiler installations and services is a plus.

Benefits:
  • Basic Salary: £25,000 to £28,000 per annum based on experience
  • Bonus structure: Commission payable based on lead conversions
  • OTE: £28,000 to £32,000 per annum
  • Pension: Company Pension Scheme
  • Working Hours: 9:00am to 6:00pm, Monday to Friday
  • Holidays: 20 days per annum, plus Public Bank Holidays and Birthday
  • Line Manager: Head of Maintenance
  • Location: Bankside, SE1
  • Contract: Full-time and Permanent


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