Regional Operations Manager
3 days ago
We are seeking a highly skilled Regional Operations Manager to join our team at Gregory Distribution. As a key member of our leadership team, you will be responsible for leading and managing a team of approximately 60 staff members, including drivers and office personnel, to ensure maximum performance in terms of commercial contract efficiency, profit, and client service levels.
Key Responsibilities:- Lead and motivate the team to achieve maximum performance and efficiency.
- Own the safety and legal compliance of transport operations within the region.
- Ensure customer service exceeds expectations through effective communication and achievement of key performance indicators (KPIs).
- Manage commercial aspects, including profit and loss accountability, and take necessary actions to achieve targeted profit and commercial aims.
- Anticipate and manage changes generated by business growth and changing customer requirements.
- Direct resources to ensure services are delivered in line with contractual customer requirements.
- Coordinate operations with other depots to maintain consistency and quality of service.
- Develop and implement processes to exceed customer requirements.
- Identify potential risks and opportunities and take proactive measures to protect profit targets.
- Maximize resource utilization by planning ahead and using assets efficiently.
- Ensure drivers develop and maintain excellent customer relations.
- Drive the culture and continued development of direct and indirect staff within the region.
- Recommend continuous improvements in operational requirements affecting transport operations.
- Ensure operation within the limits of LGV legislation, including 'O' licence conditions, drivers' hours, and vehicle maintenance.
- Maintain Safe Systems of Work and observe all Company Health & Safety policies and rules.
- Previous experience in the logistics industry, with exposure to transport and customer management.
- Previous experience in developing strategic and continuous improvement plans.
- CPC National & / or International qualification.
- Proven experience in leading teams and individuals, with a track record of leading successful change.
- Strong evidence of customer relationship management skills.
- Excellent communication and influencing skills, both internally and externally.
- Good understanding of legal compliance, driver's hours, and WTDs.
- IT literacy, including MS Office, with strong analytical ability in reviewing data and reports.
- Previous knowledge of Mandata and other transport management systems is desirable.
- Remuneration package worth between £50,000pa - £55,000pa, depending on experience.
- Hours of work: Monday to Friday, from 08:00hrs to 17:00hrs.
- Excellent holiday allowance and company benefits.
- Life assurance, pension, and sickness scheme.
- Additional holiday purchasing scheme.
- Retail discounts with Hapi.
- Retail Trust Wellbeing Support.
- Opportunity to develop your career within an expanding business.
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