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Regional Operations Manager

2 months ago

Bristol, Bristol, United Kingdom Gregory Distribution Full time

Regional Operations Manager

About the Role

We are seeking an experienced Regional Operations Manager to join our team at Gregory Distribution. As a key member of our operations team, you will be responsible for leading and managing a team of circa 60 staff, including drivers and office personnel, to ensure maximum performance in terms of commercial contract efficiency, profit, and client service levels.

Key Responsibilities

  • Lead and manage the team to achieve operational excellence and exceed customer expectations.
  • Own the safety and legal compliance of transport operations within the region.
  • Develop and implement strategies to improve customer service and achieve key performance indicators (KPIs).
  • Manage commercial aspects, including profit and loss accountability, to achieve targeted aims and tenders.
  • Anticipate and manage changes generated by business growth and changing customer requirements.
  • Direct resources to ensure services are delivered in line with contractual customer requirements.
  • Coordinate operations with other depots to maintain consistency and quality of service.
  • Ensure processes are in place to exceed customer requirements.
  • Identify potential risks and opportunities and act accordingly to protect profit targets.
  • Maximize resource utilization by planning ahead and using assets efficiently.
  • Develop and maintain excellent customer relations with drivers.
  • Drive the culture and continued development of direct and indirect staff within the region.
  • Recommend continuous improvements in operational requirements affecting transport operations.
  • Ensure operation within the limits of LGV legislation, including 'O' licence conditions, drivers' hours, and vehicle maintenance.
  • Adhere to Safe Systems of Work and Company Health & Safety policies and rules.

Essential Skills and Qualifications

  • Previous experience in the logistics industry, with exposure to transport and customer management.
  • Previous experience in developing strategic and continuous improvement plans.
  • CPC National & / or International qualification.
  • Proven experience in leading teams and individuals, with a track record of leading successful change.
  • Proven experience in customer relationship management.
  • Strong management skills and ability to make key business decisions.
  • Strong influencing skills, both internally and externally.
  • Excellent communication skills, both verbal and written.
  • Good understanding of legal compliance, driver's hours, and WTDs.
  • IT literacy, including MS Office, with strong analytical ability in reviewing data and reports.
  • Previous knowledge of Mandata and other transport management systems is desirable.

Why Gregory Distribution?

  • Competitive remuneration package worth between £50,000pa - £55,000pa, depending on experience.
  • Hours of work: Monday to Friday, from 08:00hrs to 17:00hrs.
  • Excellent holiday allowance and company benefits.
  • Life assurance, pension, and sickness scheme.
  • Additional holiday purchasing scheme.
  • Retail discounts with Hapi.
  • Retail Trust Wellbeing Support.
  • Opportunity to develop your career within an expanding business.