Regional Operations Director
2 weeks ago
About the Role
The Regional Operations Director will lead regional teams in student accommodation locations, ensuring operational, financial, and business performance goals are met. This role requires a forward-thinking leader who can champion and execute company strategies related to property management operations, driving improvement and operational excellence.
Key Responsibilities
- Lead regional teams to create positive, memorable experiences for residents.
- Ensure operational, financial, and other objectives are met.
- Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels.
- Develop and nurture new and existing business relationships within the private and academic sectors.
- Develop and execute the sales strategy alongside the marketing department, ensuring all sites achieve full occupancy.
- Propose annual rents to achieve full occupancy and drive bottom-line performance.
- Place the customer at the heart of decision-making, ensuring practices are aligned with customer needs.
- Lead the team to create positive, memorable experiences by exceeding expectations for all residents.
- Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance.
- Ensure the physical appearance of properties is of the highest standard with your teams.
- Work with relevant teams to agree on improvements, changes, or fixes to properties.
- Coordinate with external H&S authorities to stay updated on new guidelines and best practice.
About Us
Hines is a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across various property types, all designed to enhance value, connection, and inspiration. We prioritize investing in our people, offering comprehensive training, competitive compensation, and generous vacation packages, creating an inclusive environment where everyone can thrive.
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