Regional Operations Manager

3 weeks ago


Bristol, Bristol, United Kingdom FirstGroup Full time

About the Role

We are seeking a highly experienced and skilled Regional Operations Manager to lead our Central Station Management team. As a key member of our senior station management team, you will be responsible for overseeing the operation of a group of stations, ensuring all safety standards, procedures, and processes are adhered to.

Main Responsibilities

  • Lead and develop the Central Station Management team with a focus on Customer Service.
  • Oversee the operation of a group of stations, ensuring all safety standards, procedures, and processes are adhered to.
  • Create and maintain a customer-centric culture throughout the region, recognising that it is the little things we do that can make a difference.
  • Ensure financial delivery against budgetary targets, accountable for the management of ticket offices, including retail standards compliance and impartial retailing.
  • Undertake union negotiations at Divisional Council and consult with Health and Safety representatives to facilitate change.
  • Robust management of complex HR cases, including Disciplinary Hearings and Appeals.

Requirements

  • Self Starter
  • Passionate about great customer service
  • Experienced in delivering results in a changing multi-site environment
  • Experienced in managing large teams and budgets
  • Experienced in leading origination and culture change

Additional Information

There will be an on-call commitment as part of this role.

Perks & Benefits

  • Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
  • Lifestyle: Costco membership, bike scheme, retail discounts.
  • Financial: Pension, share-saving schemes, payroll giving.
  • Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar, and European rail travel.
  • Insurance: Dental Insurance, Private Medical Insurance (PMI)

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences, such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.



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