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Guest Service Representative

2 months ago

Stansted Mountfitchet, United Kingdom Aimbridge Hospitality Full time
Join Our Team as a Guest Service Assistant

We are seeking a highly motivated and enthusiastic Guest Service Assistant to join our team at the Hampton by Hilton Stansted Airport. As a key member of our front desk team, you will be the first point of contact for our guests and play a vital role in delivering exceptional customer service.

About the Role

As a Guest Service Assistant, you will be responsible for:

  • Welcoming guests and providing a warm and friendly service
  • Responding to guest inquiries and resolving any issues in a timely and professional manner
  • Working closely with the front desk team to ensure seamless check-in and check-out processes
  • Providing information and recommendations on local attractions and services
  • Maintaining a high level of knowledge about our hotel and its facilities
What We Offer

We offer a range of benefits to our team members, including:

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Free meals on duty and discounted rates on hotel services
  • Access to our employee assistance program and volunteer days
  • Minimum of 30 days holiday per year
Requirements

To be successful in this role, you will need:

  • A passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of hotel operations and services

We are looking for someone who is enthusiastic, motivated, and passionate about providing an exceptional guest experience. If you have a flair for hospitality and a desire to work in a dynamic and fast-paced environment, we would love to hear from you.