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Community Services Team Lead

1 month ago

Yatton, North Somerset, United Kingdom North Somerset Council Full time

About the Role

We are seeking a highly motivated and experienced Community Services Supervisor to join our team at North Somerset Libraries. As a key member of our team, you will be responsible for managing the Yatton Library and Children's Centre building, ensuring compliance with operational health and safety and other legal requirements.

Key Responsibilities

  • Manage staff performance, including day-to-day supervision, regular 1:1 meetings, and an annual appraisal process.
  • Operational tasks, including compiling staff rotas, managing sickness and holiday absence, completing banking processes, chairing monthly staff meetings, and record-keeping.
  • Efficient management of your own work and that of your team.
  • Resolving queries, including supporting colleagues and customers with IT.
  • Coordinate library activities, such as Rhymetime sessions, Lego Club, and digital support sessions, and facilitate delivery of partner events in the library building.
  • Oversee and coordinate promotion of library services within the growing Yatton community, including promotion of Extended Access membership.

About You

We are looking for someone with significant practical experience of working with customers, excellent customer care skills, and experience in supervising others. You should have a good understanding of the services public libraries offer and their role within the community, as well as the requirements for safe working practices, health and safety, and management of a building.

What We Offer

This is a permanent role for 16 hours per week, worked over a two-week working pattern on Tuesdays, Thursdays, and alternate Saturdays. The postholder's main base will be at Yatton Library and Children's Centre in Yatton, with some work at Clevedon Library. The postholder may also be required to work at other libraries across the district and visit various venues on occasion.