Customer Support Specialist
7 days ago
Pets Choice Ltd is a leading pet products company in the UK.
The main purpose of this role is to provide exceptional customer support.
The key responsibilities include:
- First point of contact for advice and support in respect of our brands and products.
- Respond and resolve a wide variety of queries and complaints via multiple channels.
- Ensure all cases are recorded on the CRM system.
- Demonstrate empathy and understanding to our customers.
About this role:
- Requires experience gained from a customer service role.
- Knowledge and experience of CRM systems in a contact centre environment.
- A genuine interest in working with and helping customers.
- Excellent communication skills, both verbal and written.
- Good listening skills to be able to identify and define issues being raised by customers.
- Empathy and emotional intelligence.
- A high level of attention to detail.
- Must be fluent in English.
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