Customer Service Advisor

2 months ago

Yatton, United Kingdom Pets Choice Ltd Full time

Pets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth, with ambition to be number one, and ambition to be the best that we can be


The main purpose of this role is to efficiently and accurately provide customer support, dealing with enquiries and complaints and resolving any issues to their conclusion. Offering professional, efficient and timely service to customers in a multi-platform environment.


Responsibilities include:

  • First point of contact for advice and support in respect of our brands and products, ensuring queries and complaints are resolved to an exceptional standard and satisfactory conclusion.
  • Respond and resolve a wide variety of queries and complaints via multiple channels such as telephone, email, post, chat, web, review forums and social channels.
  • Ensure all cases are recorded on the CRM system.
  • Demonstrate empathy and understanding to our customers.
  • Support the team with reporting cases of adverse reaction in line with company procedures.
  • Pro-actively call consumers to pre-empt customer frustrations or case escalation.
  • Encourage the generation of positive customer reviews.
  • Produce accurate and insightful reports.
  • Liaise with and develop relationships internally and externally to assist with the satisfactory conclusion of complaints and enquiries.
  • Administrator for any databases used to log consumer contact to ensure that the programme runs effectively and efficiently, this includes creating any necessary updates to the system e.g. updating field screens, updating letter/email templates, resolving user functionality issues and developing reporting templates.
  • Adherence of agreed business policies and procedures, as well as legal requirements affecting the department e.g. GDPR.
  • Maintain, file, organise and archive data and information ensuring information is easily retrievable for audits.
  • Support with audits relating to the department when required
  • Be an ambassador for Pet's Choice and our brands.


About you:

  • Experienced gained from a customer service role
  • Knowledge and experience of CRM systems in a contact centre environment
  • A genuine interest in working with and helping customers
  • Excellent communication skills, both verbal and written, with the ability to handle sensitive issues in a polite and friendly manner
  • Good listening skills to be able to identify and define issues being raised by customers
  • Empathy and emotional intelligence
  • High level of attention to detail
  • Must be fluent in English
  • A flexible, enthusiastic, and committed attitude

  • Customer Service Advisor

    2 months ago

    Yatton, United Kingdom CV-Library Full time

    Job Title: Consumer Care Advisor Location: Yatton, Somerset Salary: Competitive Job Type: Full Time, Permanent About us: Pets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth,...

  • Customer Service Representative

    2 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Advisor to join our dynamic team at Pets Choice Ltd.As a Customer Service Advisor, you will be the first point of contact for customers, providing exceptional support and resolving any issues in a timely and professional manner.Your primary responsibilities will include:Responding...

  • Customer Service Representative

    2 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    Job OverviewPets Choice Ltd is a leading pet products company in the UK, striving for continuous growth and excellence. We offer a dynamic work environment where you can thrive and make a real impact.We are seeking an experienced Customer Service Advisor to join our team. As a key point of contact for customers, you will be responsible for providing...

  • Customer Service Advisor

    1 week ago

    Yatton, United Kingdom Reed Business Support Full time

    **Do you have a passion for going the extra mile for your customer?** This could be the role for you! **REED** have partnered with a market leading Manufacturer based in **Yatton, North Somerset** to support with an exciting new hire! **Role**: Customer Service Coordinator **Length**: Full Time **Contract**: Permanent You will be joining a closeknit team...

  • Customer Service Advisor

    4 days ago

    Yatton, United Kingdom Pets Choice Ltd Full time

    Pets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth, with ambition to be number one, and ambition to be the best that we can be! The main purpose of this role is to efficiently...

  • Customer Service Advisor

    1 month ago

    Yatton, United Kingdom Pets Choice Ltd Full time

    Pets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth, with ambition to be number one, and ambition to be the best that we can be!The main purpose of this role is to efficiently...

  • Customer Service Advisor

    2 months ago

    Yatton, United Kingdom Pets Choice Ltd Full time

    Pets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth, with ambition to be number one, and ambition to be the best that we can be!The main purpose of this role is to efficiently...

  • Customer Service Advisor

    5 days ago

    Yatton, United Kingdom Pets Choice Ltd Full time

    Pets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth, with ambition to be number one, and ambition to be the best that we can be!The main purpose of this role is to efficiently...

  • Customer Service Advisor

    2 months ago

    Yatton, United Kingdom Pets Choice Ltd Full time

    Job Description Pets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth, with ambition to be number one, and ambition to be the best that we can be! The main purpose of this role...

  • Multi-Platform Service Advisor

    1 month ago

    Yatton, North Somerset, United Kingdom Pets Choice Full time

    Job DescriptionPets Choice is seeking a highly motivated Multi-Platform Service Advisor to join our customer service team. As a key point of contact for customers, you will provide exceptional support through multiple channels.Key Responsibilities:Provide first-line support to customers via phone, email, and social media.Resolve customer issues efficiently...

  • Pet Care Advisor Role

    3 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    Pets Choice Ltd is a well-established UK pet products company aiming to become the industry leader.Job DescriptionThis role presents an excellent opportunity for Pet Care Advisors to deliver exceptional customer experiences and provide top-notch support and advice to our valued customers.Main ResponsibilitiesOffer exceptional customer support via various...

  • Service Excellence Advisor

    2 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    Key ResponsibilitiesProvide exceptional customer support through various channels, including phone, email, and social media.Respond to customer inquiries and complaints in a timely and professional manner.Collaborate with internal teams to resolve complex issues and improve customer experiences.Maintain accurate records of customer interactions and...

  • Customer Service Expert

    3 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    Pets Choice Ltd is a renowned UK-based pet products company aiming to be the industry leader.Job OverviewThis role offers an excellent opportunity for customer service professionals to thrive in a dynamic environment, providing top-notch support and advice to our valued customers.Main ResponsibilitiesDeliver exceptional customer experiences via various...

  • Customer Service Representative

    2 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    Pets Choice Ltd is a leading pet products company in the UK, with a growing portfolio of brands and products.Job SummaryThis role involves providing exceptional customer support, resolving queries and complaints efficiently and effectively. The ideal candidate will have excellent communication skills, empathy, and a genuine interest in working with...

  • Customer Service Ambassador

    2 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    Job OverviewPets Choice Ltd is a renowned UK pet products company with ambitious plans to become the best in the industry. Our portfolio includes fast-growing pet brands such as Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen.Main ResponsibilitiesProvide exceptional support to customers via multiple channels, resolving queries and complaints...

  • Support Advisor

    2 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    We are seeking an experienced Support Advisor to join our team at Pets Choice Ltd.Job DescriptionThis role involves providing exceptional customer support, resolving queries and complaints efficiently and effectively. The ideal candidate will have excellent communication skills, empathy, and a genuine interest in working with customers.About Pets Choice...

  • Pet Brand Ambassador

    2 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    About the RoleWe are seeking an experienced Customer Service Advisor to join our team. As a key point of contact for customers, you will be responsible for resolving queries and complaints efficiently and effectively. Your primary goal will be to provide professional, timely, and personalized support to ensure customer satisfaction.The successful candidate...

  • Customer Experience Specialist

    2 weeks ago

    Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

    Pets Choice Ltd is a dynamic and growing company that values its employees and strives to create a positive work environment.Job RoleThis role involves providing exceptional customer support, resolving queries and complaints efficiently and effectively. The ideal candidate will have excellent communication skills, empathy, and a genuine interest in working...

  • Customer Team Leader

    6 months ago

    Yatton, United Kingdom Coop Full time

    **Customer Team Leader** - Location: High Street, Yatton, BS49 4EG- Pay: £13.32 per hour- Contract: 30 hours per week + regular overtime, permanent, part time- Working pattern: 5 varied shifts over 7 days, including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...

  • Customer Support Specialist

    1 month ago

    Yatton, North Somerset, United Kingdom Pets Choice Full time

    About the RoleWe are seeking an experienced Customer Support Specialist to join our team at Pets Choice. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Respond to and resolve customer queries and complaints in a timely and...