Customer Service Expert

2 weeks ago


Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

Pets Choice Ltd is a renowned UK-based pet products company aiming to be the industry leader.

Job Overview

This role offers an excellent opportunity for customer service professionals to thrive in a dynamic environment, providing top-notch support and advice to our valued customers.

Main Responsibilities
  • Deliver exceptional customer experiences via various channels, addressing queries and concerns promptly and efficiently.
  • Act as the primary point of contact for information and assistance on our brands and products, ensuring a satisfactory outcome.
  • Record all cases on our CRM system and demonstrate empathy towards customers.
  • Proactively prevent customer dissatisfaction and escalate cases when necessary.
About You
  • You have experience in customer service and knowledge of CRM systems in a contact centre setting.
  • You possess strong communication skills, both verbal and written, and good listening abilities.
  • You are fluent in English and maintain a high level of attention to detail.
Compensation Package

The estimated salary for this position is £35,000 - £45,000 per annum, based on experience.



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