Order Processor

We are a diverse and friendly, ever-growing department dedicated to achieving high standards of quality in the products we develop, manufacture, and supply, as well as in the services and support we provide. Join our team and contribute to our mission of delivering consistency, reliability, and durability.

Position: Data HandlerKey Responsibilities:

- **Order Processing**: Accurately and efficiently enter client orders into our internal system, ensuring all details are correctly logged.
- **Support and Collaboration**: Provide support to colleagues and cover their duties when necessary to maintain seamless operations.
- **Administrative Tasks**: Assist with various administrative responsibilities to support the wider office teams.
- **Timely Processing**: Take responsibility for the timely processing of all orders and ensure any queries are resolved professionally and efficiently.
- **Reporting**: Complete daily reports and prioritize tasks to ensure they are completed within the allocated time.
- **Issue Resolution**: Ensure all collection and complaint notes are dealt with efficiently and professionally.
- **Credit Notes**: Raise credit notes on the ASW Computer System.
- **System Maintenance**: Work with and maintain company administration systems, providing feedback to improve service and process efficiency.
- **Customer Service**: Support the office teams to maintain professional customer service according to company guidelines.
- **Information Management**: Ensure accurate information is entered and maintained in relation to planning administration and service requirements.
- **Confidentiality**: Maintain confidentiality of all information within the department and ensure security codes for the computer are not misused.

**Key Performance Indicators**:

- Attention to detail and ability to meet specific deadlines.
- Input & processing speed
- Excellent Verbal and Written Communication.
- Solid time-management abilities with the ability to prioritise tasks

Additional Duties:

- **Team Support**: Assist team colleagues to meet daily targets and resolve any issues.
- **Role Coverage**: Assist and cover other roles within the department during holidays and sickness.
- **Communication**: Communicate effectively with staff both verbally and in writing, ensuring critical information is provided to supervisors/managers in a timely manner.
- **Problem Solving**: Demonstrate problem-solving and troubleshooting skills.
- **Adaptability**: Embrace change and adapt to growth.
- **Collaboration**: Encourage a collaborative culture between internal departments.
- **Research**: Ability to research and collect data as needed.
- **Attention to Detail**: Maintain high attention to detail.
- **Time Management**: Effectively manage time to meet deadlines.
- **Safety**: Ensure your working environment is always kept clean and hazard-free.

Outline of Process:

- Use the central system to locate key header information: Customer, Customer Reference, Type of Order, Required Date, Contract Detail, Address Detail.
- Handle over 9,000 item codes, a combination of letters and numbers (e.g., DV14, ACDV11, UN3160G/KL005/ST60).
- Enter item details (Item, Quantity, Colour, etc.) into the system with speed and accuracy.

What We Offer:

- **Pay**:Starting at £22,308 per annum pro-rata
- **Flexible Hours**:Basic 25-hour week contract 09:30 - 14:30hrs, with the possibility of extending hours within the team to cover absence when required.
- **Career Growth**: Opportunity to advance to higher grades (Grade 2 and Grade 3) with increased pay as you gain experience.
- **Supportive Environment**: A friendly and collaborative team atmosphere committed to high standards of quality.

**Perfect for School-Time Hours Workers**: This role is ideal for individuals looking to work during school hours. With a 25-hour week contract from 09:30 to 14:30, it’s perfect for those who need to balance work with school drop-offs and pick-ups.

How to Apply:
Please submit your resume and a cover letter outlining your suitability for the role.

Join us and be a part of a company that values quality, teamwork, and continuous improvement

**Job Types**: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 25 per week

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Have you Worked for Smart Systems Previously?
- A DBS Check may be required, do you have any Criminal Convictions?
- confirm you can work the following times 09:30 - 14:30 hrs as the business requires?

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: order Processor