Support Advisor

2 weeks ago


Yatton, North Somerset, United Kingdom Pets Choice Ltd Full time

We are seeking an experienced Support Advisor to join our team at Pets Choice Ltd.

Job Description

This role involves providing exceptional customer support, resolving queries and complaints efficiently and effectively. The ideal candidate will have excellent communication skills, empathy, and a genuine interest in working with customers.

About Pets Choice Ltd:

  • We are a leading pet products company in the UK, with a growing portfolio of brands and products.
  • We value our employees and strive to create a positive work environment.

Key Responsibilities:

  1. Respond to customer inquiries and resolve their concerns efficiently and effectively.
  2. Accurately record all cases on the CRM system.
  3. Collaborate with the team to address adverse reactions and provide proactive support to customers.
  4. Update databases used for logging consumer contact.
  5. Adhere to business policies and procedures, including GDPR requirements.

About You:

  • You have experience gained from a customer-facing role.
  • You have excellent communication skills, both verbal and written.
  • You are able to handle sensitive issues in a polite and friendly manner.

The estimated salary for this role is £25,500 per annum.



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