Customer Service and Support Coordinator

1 week ago


Reading, Reading, United Kingdom Xact Placements Limited Full time

We are seeking a highly skilled Customer Service Administrator to join our small friendly Customer Service Team at Xact Placements Limited based in Reading, Berkshire.

This pivotal role will involve providing exceptional Customer Service, supporting our Customer Service and Service Delivery teams. You will be responsible for managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving.

As a key member of our team, you will be expected to have a flexible, proactive approach to your work, supporting key accounts, handling enquiries, complaints, and correspondence promptly and effectively.

Your work day will be varied, and you will need to be able to plan, prioritise, schedule and manage multiple tasks concurrently while meeting set deadlines.

Duties and Responsibilities:
  • Manage incoming calls and queries.
  • Monitor shipments and address delivery issues.
  • Facilitate communication for customer accounts.
  • Perform administrative duties and maintain documentation.
  • Have strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
  • Be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately.
  • Have a proven track record of positive customer interaction in a Customer Services team and/or sales support environment.
  • Be proficient in the Microsoft Office suite.
  • Have excellent literacy and administration skills, with experience in handling customer enquiries.
  • Be a team player with excellent timekeeping.
Requirements:
  • Candidate must have excellent communication and problem-solving skills.
  • Good organisational skills are essential.
  • Proficient in the Microsoft Office suite.
  • Excellent literacy and administration skills.
  • Experience in handling customer enquiries is required.
Benefits:
  • Free on-site car parking.
  • Within walking distance to Train Station.
  • Enhanced holiday package.
  • Hours: Monday - Friday 8.30am - 5.30pm.


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