Customer Support Manager

1 month ago


Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full time

We are seeking a dedicated Aftercare Manager to oversee our clients post-sales customer support and ensure a smooth, positive experience for homeowners after they move in.

In this role, you will manage homeowner inquiries, coordinate repairs, and work with internal teams to address any issues that arise during the aftercare period.

Key Responsibilities:

  • Handle homeowner requests and concerns promptly and professionally
  • Coordinate repairs and services with contractors and internal teams
  • Ensure timely resolution of warranty claims and post-sale issues
  • Maintain strong relationships with homeowners to ensure high satisfaction
  • Manage the aftercare process to ensure a smooth transition post-move-in

Qualifications:

  • Experience in customer service, project management, or home building
  • Strong communication and problem-solving skills
  • Ability to manage multiple tasks and deadlines
  • Knowledge of home construction and warranty processes is a plus

What We Offer:

  • Up to £45k basic, depending on experience
  • Flexible working from home policy
  • Private health care
  • Opportunities for career growth
  • Supportive work environment

At Deverell Smith Recruitment Ltd, we are committed to providing exceptional customer service and ensuring a positive experience for our clients and their homeowners.



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