Customer Service Professional

4 weeks ago


London, Greater London, United Kingdom Austin Fraser Full time

Job Overview:

Austin Fraser, a leading recruitment agency, is seeking an experienced Customer Service Professional to join their team in Wokingham. The successful candidate will be responsible for providing high-quality telephone and administrative services in an efficient, friendly, and professional manner.

Key Responsibilities:

  • Making and receiving calls to and from clients
  • Outbound calls to chase for progress updates and facilitate appointment booking
  • Providing quality administrative support with good attention to detail
  • Assisting clients via e-mail
  • Achieving targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements
  • Processing email and post queries received into the team as required
  • Completing all general administration duties
  • Ensuring all new instructions are entered on the system accurately
  • Chasing of reports via telephone, fax, and letter
  • Assisting both clients and insurers with telephonic and mail queries
  • Ensuring Service Level Agreements are maintained on a daily basis
  • Maintaining accurate data records, using Microsoft Office and in-house systems
  • Booking appointments using an in-house booking system
  • Filing, faxing, and sending out written correspondence

Salary and Benefits:

The company offers a competitive salary of up to £23,500, increasing to £25,000 after successfully passing probation. Additionally, they provide great employee discounts on a large number of high street stores.



  • London, Greater London, United Kingdom 3R Truck Service Full time

    Job DescriptionAs a Customer Service Specialist at 3R Truck Service, you will play a critical role in delivering exceptional customer experiences. Your primary responsibilities will include:Handling customer inquiries and resolving issues promptly and professionallyLiaising with internal departments to ensure seamless customer service deliveryMaintaining...


  • London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    About the Role:We are seeking an experienced Complaints Investigator to join our team in London. In this role, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.This is a challenging and rewarding role that requires strong communication, organisational, and problem-solving skills. You will work closely...


  • London, Greater London, United Kingdom Randstad Professional Italia Full time

    About Our Team: Randstad Professional Italia seeks a talented Cobbler to join our dynamic team in Madrid. As a key member, you will play a crucial role in restoring shoes to their original condition while providing top-notch customer service. If you're passionate about creativity, have excellent communication skills, and thrive in a fast-paced environment,...


  • London, Greater London, United Kingdom Elbrus Partners Office & Professional Full time

    We are looking for a dedicated Customer Service Coordinator to join our dynamic team at Elbrus Partners Office & Professional.In this role, you will provide exceptional customer service, manage visitor arrivals and departures, and perform administrative tasks such as data entry and document preparation.Additional responsibilities include:Coordinating events,...


  • London, Greater London, United Kingdom 3R Truck Service Full time

    Job OverviewWe are seeking a skilled Financial Services Professional to join our team at 3R Truck Service. As a Customer Financial Services Executive, you will play a key role in delivering exceptional customer service and financial solutions.About the RoleThe ideal candidate will have proven experience as a Customer Service Executive or similar role in the...


  • London, Greater London, United Kingdom Moody's Investors Service Full time

    Job Description">We are looking for a skilled Financial Services Sales Expert to join our Global Sales and Customer Service Group. As a key member of our team, you will be responsible for driving the sales process for complex products or services in the Data Apps/KYC space.Responsibilities:Develop and implement sales strategies to achieve annual sales...


  • London, Greater London, United Kingdom Elbrus Partners Office & Professional Full time

    Company OverviewWe are thrilled to be partnering with Elbrus Partners Office & Professional, a leading provider of Luxury Office Space.This company boasts a high-end environment with personality and a fun, friendly team that offers a very high level of customer service, similar to a concierge in a five-star hotel or a private members club.


  • London, Greater London, United Kingdom 3R Truck Service Full time

    Are you passionate about delivering exceptional customer service in the finance industry? As a Customer Financial Services Executive at 3R Truck Service, you will have the opportunity to work with a leading asset finance specialist based in London. Our company is recognized for its commitment to financial solutions and customer service excellence.Estimated...


  • London, Greater London, United Kingdom Bank of America Full time

    About the Role:The Customer Service Professional will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and online chat. You will work closely with cross-functional teams to resolve customer issues and improve overall service quality.Key Responsibilities:Respond to customer inquiries in a timely...


  • London, Greater London, United Kingdom Charles Tyrwhitt Full time

    We are looking for a Customer Service Professional to join our Regent Street store in London. The successful candidate will be responsible for providing exceptional customer service and supporting the sales team in generating and maximising sales.As a Customer Service Professional at Charles Tyrwhitt, you will have the opportunity to work with a large and...


  • London, Greater London, United Kingdom Getting In Limited Full time

    About Getting In Limited:Getting In Limited is a dynamic and innovative company that values teamwork and collaboration. We are committed to delivering exceptional results and exceeding customer expectations.Job Title: Customer Service IT ProfessionalJob Summary:We are seeking a highly skilled Customer Service IT Professional to join our team at Getting In...


  • London, Greater London, United Kingdom Elbrus Partners Office & Professional Full time

    We are recruiting for a Front of House Receptionist and Client Assistant to join our wonderful client's growing team.The company, Elbrus Partners Office & Professional, is a leading provider of Luxury Office Space offering a high-end environment with personality and a fun, friendly team.This role involves providing a very high level of customer service,...


  • London, Greater London, United Kingdom Austin Fraser Full time

    Job Description: We are seeking a highly skilled Customer Service Professional to join our team as a Telephone Account Manager. In this role, you will be responsible for providing exceptional customer service to clients, handling incoming calls, and working towards achieving individual and company sales targets.You will have previous experience within a...


  • London, Greater London, United Kingdom Lloyd Recruitment Full time

    Job Title: Customer Service Advisor We are seeking a highly skilled Customer Service Advisor to join our client's busy customer service team in Coulsdon. As the first point of contact for people seeking assistance or guidance, you will be responsible for responding swiftly to help them resolve their queries.Key Responsibilities:Providing outstanding service...


  • London, Greater London, United Kingdom Octopus Energy Group Full time

    OverviewAt Octopus Energy Group, we're passionate about humanising the customer service experience. As a Customer Service Professional, you'll play a vital role in delivering exceptional support to our customers, helping them navigate the challenges of the energy crisis. We're not just looking for anyone; we need someone with a high level of resilience, who...


  • London, Greater London, United Kingdom Julie Rose Recruitment Full time

    At Julie Rose Recruitment, we are seeking a skilled Customer Service Professional to join our team. As a key member of our financial services organisation, you will be responsible for delivering exceptional customer service over the phone, providing administrative support, and working closely with clients and field force.Job Summary:First point of contact...


  • London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Complaints InvestigatorLocation: London W6We are offering a salary of £30,000 - £35,000 per annum for this role.Job Description:About the Role:This is a hybrid role with a minimum of three days in the office. We are seeking a skilled and empathetic Complaints Investigator to join our team and play a pivotal role in ensuring fair and impartial...


  • London, Greater London, United Kingdom Howdens Joinery Ltd Full time

    About the RoleThis exciting opportunity has arisen for a Customer Service Professional to join our dynamic team at Howdens Joinery Ltd. As a Business Development Apprentice, you will be responsible for developing and maintaining relationships with customers, identifying new business opportunities, and driving sales growth.Key Responsibilities:Bid on new...


  • London, Greater London, United Kingdom Travel Trade Recruitment Full time

    Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a flair for communication and building relationships with diverse clients?We are looking for a seasoned Branch Manager who can effectively communicate with customers through multiple channels and provide top-notch service that exceeds...


  • London, Greater London, United Kingdom Allexo Search Full time

    We are Allexo Search, a leading search firm looking for a skilled Customer Service Professional to join our dynamic team. As a Business Development Manager, you will be responsible for building and maintaining strong relationships with our clients, driving business growth and delivering exceptional customer service.Job Overview:This is a unique opportunity...