Dedicated Customer Service Specialist

1 week ago


London, Greater London, United Kingdom Colliers International EMEA Full time

We are seeking a highly skilled Dedicated Customer Service Specialist to join our team at Colliers International EMEA. As a key member of our customer experience team, you will be responsible for delivering exceptional service and creating memorable moments for our clients and stakeholders.

Job Description

This permanent part-time role requires commitment on Mondays and Tuesdays only, allowing you to make an impactful contribution to our team while maintaining flexibility. You will be at the heart of creating exceptional experiences for our clients, visitors, and stakeholders.

About the Role
  • Deliver Excellence: Provide a warm welcome and a memorable farewell, ensuring high standards in all customer service interactions.
  • Maintain Immaculate Presentation: Oversee the front-of-house area, keeping it tidy and professionally presented at all times.
  • Follow Best Practices: Adhere to Colliers' Beyond: Front of House standards and health and safety protocols.
  • Effective Communication: Respond professionally to telephone inquiries, following up on actions as needed.
  • Enhance Experiences: Identify creative ways to improve the experience for clients, occupiers, and visitors.
  • Support & Train Temporary Staff: Train team members on Colliers standards and ensure training records are maintained.
  • Facilities Management: Log and report any property faults or issues, working closely with the Facilities team.
  • Quality Assurance: Conduct regular checks to ensure all spaces are pristine and report items for repair or maintenance.
  • Concierge Services: Offer concierge support, including dry-cleaning pickups, reservations, and transport arrangements.
Qualifications
  • Strong background in customer service, ideally within a professional setting.
  • Excellent communication skills with a high level of professionalism.
  • Intermediate proficiency in MS Outlook, Word, Excel, and PowerPoint.
  • Strong organizational skills, attention to detail, and a proactive approach.
About Our Team

This is an exciting opportunity to join our dynamic team at Colliers International EMEA. As a dedicated customer service specialist, you will have the chance to work with a talented team of professionals who share your passion for delivering exceptional experiences.

In this role, you can expect a competitive salary of £18,000 - £22,000 per annum (pro rata), depending on your experience and qualifications. This is a great opportunity to start your career with a reputable company like Colliers International EMEA and take your skills to the next level.



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