Customer Relationship Manager
2 days ago
We are seeking a motivated and results-driven Insurance Sales Professional to join our forward-thinking insurance company, GREAT PEOPLE LIMITED.
About the Role:- This is an exciting opportunity for an ambitious individual to take on a key role in driving sales growth and delivering exceptional customer experiences.
- The successful candidate will be responsible for managing inbound calls, ensuring timely and effective communication with customers, and supporting renewal follow-up activity.
Salary: £25,000 per annum. This is a competitive salary that reflects the importance of this role in driving business growth.
About Us:GREAT PEOPLE LIMITED is a dynamic and innovative insurance company that values teamwork, professionalism, and customer satisfaction.
Responsibilities:- Manage inbound calls for the Sales Team, ensuring timely and effective communication with customers.
- Support and manage renewal follow-up activity, including outstanding decisions and information requests, to deliver exceptional customer experiences.
- Handle general queries, supplier questionnaires, and requests for information, providing clear and concise responses.
- Collaborate with the Sales Team to record and report sales activity and outcomes, driving business growth and improvement.
- Liaise with other functions within the business to ensure seamless communication, prompt resolution, and optimal customer outcomes.
- Administration, sales, or account management experience in an insurance or financial services company is preferred but not essential.
- Numeracy and literacy skills, with the ability to manage multiple demands and prioritize tasks effectively.
- Strong verbal and communication skills, particularly via telephone, with the ability to articulate ideas clearly and concisely.
- Listenership and responding effectively, with the ability to identify potential problems or obstacles.
- Conflict resolution and professional demeanor, with the ability to build rapport and successful relationships both internally and externally.
- Empathy and understanding, with the ability to recognize and respond to different perspectives.
- Teamwork and collaboration, with a focus on achieving collective goals and objectives.
- Office-based role with the potential to transition to hybrid working after completing the probationary period (usually 3 months).
- Working hours/benefits:
- 35 hours a week.
- Death in service: 10x salary.
- Company pension scheme (auto-enrolled).
- Voluntary dental cover after completing the probationary period.
- PMI after 6 months.
- Performance-related bonus scheme (subject to eligibility criteria).
- 23 days holiday per year.
Total Remuneration Package: We offer a comprehensive remuneration package that includes a competitive salary, benefits, and opportunities for career growth and development.
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