Customer Relationship Manager

5 days ago


Watford, Hertfordshire, United Kingdom RecruitmentRevolution Full time
About Us
At UP3, we're an award-winning Elite ServiceNow Partner that's rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform, including National Highways, HS2, Avanti West Coast, Southeastern, Nuffield Health, and global law firms.

We may be 'best in class', scaling rapidly, but our values are what set us apart. We're a team that believes everyone is equal, and no one is above making the tea or watering the plants.

The Role
In this Customer Relationship Manager position, you'll be our go-to expert for keeping customers happy, ensuring they receive top-notch service and support every step of the way. You'll build strong relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth.

Your day will be filled with teamwork, collaboration, and creative problem-solving as you work hand-in-hand with our amazing teams, including Technical Consultants, Architects, and Engagement Managers. You'll craft tailored solutions that wow our clients, continually drive improvements, manage contract renewals, and collaborate with marketing and sales to develop strategies that keep our customers coming back for more.

About You
To succeed in this role, you'll need proven experience in account management or customer success roles within a ServiceNow partner business. A track record of successfully managing and growing customer accounts is essential, as is strong negotiation and contract management experience.

You'll also have the opportunity to earn a competitive salary and hybrid working arrangement, along with a range of progressive benefits, including £70,000 base, £125,000 OTE, Vitality health insurance, GP & Bupa dental care, Life Insurance, £250 work from home set-up allowance, 4% employee pension, 25 days holiday (more with tenure), and comprehensive training and development.

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