Customer Service Portfolio Manager
1 month ago
We are seeking a Customer Service Portfolio Manager to join our rapidly growing corporate customer service department.
This role involves managing a portfolio of corporate customers, ensuring their interactions with our business meet the highest standards.
Key ResponsibilitiesProactively manage customer communications to build strong relationships and resolve issues.
Utilize reporting and analysis to provide customer insights and become a subject matter expert.
Work collaboratively with customers over the phone, via email, and video calls to adapt communication styles to changing circumstances.
What We OfferA competitive package of remuneration, along with access to a range of company benefits.
Private medical insurance, including 24/7 GP appointments and access to professional support.
Annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
Employee self-sacrifice Electric Vehicle scheme, supporting our commitment to the energy transition.
Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme.
Hybrid working pattern, with Tues-Thurs in the office and Monday and Friday at home.
About UsAt Corona Energy, we are driven by our core values: Empowered, Forward Thinking, and Impactful.
We offer amazing office spaces, with complimentary breakfast, fruit, snacks, and drinks throughout the day.
An annual focus on wellbeing with events and activities to support your health, wealth, and inner-self.
Opportunities to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
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