Senior Mass Payments Account Manager

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Ebury Full time
About the Role

Ebury is a leading FinTech firm, offering a range of innovative products and services to support businesses in their international growth. We are seeking an experienced Client Account Manager to join our team in High Wycombe, working closely with our key enterprise-level clients to deliver exceptional service and support.

Key Responsibilities
  • Manage and own a portfolio of key mass payment accounts, ensuring seamless delivery of service KPIs and SLAs.
  • Develop and maintain strong relationships with senior-level clients, providing daily support and trading assistance.
  • Act as the main point of contact for escalations and issue resolution, ensuring timely and effective resolution.
  • Provide platform and operational support, assisting with daily enquiries and presenting technical capabilities to clients.
  • Maintain client MI for accountability and traceability, ensuring accurate and up-to-date information.
  • Service multiple clients concurrently, meeting deadlines and delivering exceptional service quality.
  • Collaborate with internal teams to refine processes and improve service standards.
Requirements
  • Proven experience in a client-facing role, handling high-value accounts and delivering exceptional service.
  • Strong technical and operational knowledge of payment solutions, with a focus on FX risk management and trade finance.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Commercial awareness and ability to identify growth opportunities, including upselling and cross-selling.
  • Ability to negotiate FX margins and drive revenue growth.
About Ebury

Ebury is a hyper-growth FinTech firm, named as one of the top 15 European Fintechs to work for by AltFi. We offer a range of innovative products and services to support businesses in their international growth, including FX risk management, trade finance, currency accounts, international payments, and API integration.



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