ACCA Financial Manager

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Ebury Full time
Client Account Manager

Ebury Mass Payments is a leading provider of high-volume currency and payment solutions. We're seeking a seasoned Client Account Manager to join our team in High Wycombe.

This is an office-based role, with 4 days spent in the office and 1 day working from home. As a Client Account Manager, you'll be responsible for delivering exceptional service to our key enterprise-level clients.

Key Responsibilities:
  • Manage a portfolio of key mass payment accounts, ensuring seamless operational delivery.
  • Deliver service KPIs/SLAs for a book of clients, providing platform/operational support and daily assistance.
  • Presentations and live client demos/training as required, showcasing our industry-leading service quality.
  • Service multiple clients concurrently, meeting deadlines and maintaining industry-leading standards.
  • QA, production, and refining of client-facing and internal reports on key service metrics.
  • Inter-team process building and refining, guiding our service quality ethos and informing our client approach.
Requirements:
  • Demonstrable account management skills, coupled with technical and operational payment knowledge.
  • Strong commercial awareness, identifying organic growth opportunities among client accounts.
  • Confidence in promoting the company offering and awareness of new opportunities to grow key accounts.
  • Head for numbers, with confidence dealing with exchange rates, profit margins, and commercial implications.
About Ebury:

Ebury Mass Payments is a premier non-bank provider of high-volume currency and payment solutions. We operate in 5 of our 24 offices and have made recent acquisitions to accelerate growth.

We're committed to delivering industry-leading service quality, and our Client Account Manager will play a key role in achieving this goal.



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