Senior Mass Payments Specialist
3 weeks ago
Ebury is a leading FinTech firm that offers a range of innovative payment solutions. We are seeking a highly skilled Senior Mass Payments Specialist to join our team.
Key Responsibilities:
- Manage and own a portfolio of key mass payment accounts
- Deliver exceptional service to our enterprise-level clients
- Develop strong relationships with our key clients at a senior level
- Act as the main point of contact for escalations and issue resolution
- Provide platform/operational support and assist with daily enquiries
- Presentations and live client demos/training where required
- Maintain Client MI for accountability and traceability
- Service multiple clients concurrently whilst meeting deadlines
- QA, production and refining of client-facing and internal reports on key service metrics
- Inter team process building and refining
Requirements:
- Proven experience in a client-facing function with senior experience handling high value accounts operationally
- Demonstrable success in delivering industry-leading day-to-day service to enterprise-level accounts
- Strong commercial awareness and ability to identify organic growth opportunities among client accounts
- Ability to negotiate FX margins with existing and new clients
- Confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
About Ebury:
Ebury is a hyper-growth FinTech firm that has been named as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
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