Senior Mass Payments Specialist

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Ebury Full time

Ebury is a leading FinTech firm that offers a range of innovative payment solutions. We are seeking a highly skilled Senior Mass Payments Specialist to join our team.

Key Responsibilities:

  • Manage and own a portfolio of key mass payment accounts
  • Deliver exceptional service to our enterprise-level clients
  • Develop strong relationships with our key clients at a senior level
  • Act as the main point of contact for escalations and issue resolution
  • Provide platform/operational support and assist with daily enquiries
  • Presentations and live client demos/training where required
  • Maintain Client MI for accountability and traceability
  • Service multiple clients concurrently whilst meeting deadlines
  • QA, production and refining of client-facing and internal reports on key service metrics
  • Inter team process building and refining

Requirements:

  • Proven experience in a client-facing function with senior experience handling high value accounts operationally
  • Demonstrable success in delivering industry-leading day-to-day service to enterprise-level accounts
  • Strong commercial awareness and ability to identify organic growth opportunities among client accounts
  • Ability to negotiate FX margins with existing and new clients
  • Confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

About Ebury:

Ebury is a hyper-growth FinTech firm that has been named as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.



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