Senior Client Services Manager

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Ebury Full time
Job Description

As a Senior Client Services Manager at Ebury, you will be responsible for delivering industry-leading day-to-day service to our enterprise-level accounts. You will have demonstrable account management skills, technical and operational payment knowledge, and the ability to guide our service quality ethos and inform our client approach.

Key Responsibilities:

  • Manage a portfolio of key mass payment accounts operationally
  • Deliver service KPIs/SLAs for a book of clients
  • Provide platform/operational support and assist with daily enquiries
  • Presentations and live client demos/training where required
  • Service multiple clients concurrently whilst meeting deadlines
  • QA, production and refining of client-facing and internal reports on key service metrics
  • Inter team process building and refining

Requirements:

  • Demonstrable success and experience within a client-facing function with senior experience handling high-value accounts operationally
  • Ability to take true ownership of accounts and have a work ethic that sets the standard for our teams
  • Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts
  • Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

About Ebury:

Ebury Mass Payments is the premier non-bank provider of high volume currency and payment solutions. The division operates in 5 of the 24 Ebury offices and has made a recent acquisition which will dramatically accelerate growth.



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