HR Operations Manager

2 days ago


Haywards Heath, West Sussex, United Kingdom Markerstudy Group Full time

About the Role

As the HR Service Centre Team Leader at Markerstudy Group, you will be responsible for leading a team of HR Assistants, managing workload, and ensuring compliance with processes and agreed SLAs. Your mission is to ensure seamless HR operations and effectively manage HR projects.

Key Responsibilities

  • Day to day management of a team of HR Assistants
  • Lead, motivate, and develop a team to perform and achieve target performance.
  • Workload and resource prioritisation and planning
  • Ensuring compliance with process and agreed SLAs
  • Support the HR Operations Manager with overall team management and strategy
  • Drive and implement change including process improvements and automation
  • Support the ER and HR Business Partner community with tasks being routed to the HR Service Centre
  • Monitor and manage HR processing with the payroll team
  • Work closely with other Team Leaders to balance the workload effectively
  • Lead the team with project based tasks
  • Review HR process guides and ensure they are regularly updated
  • Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs
  • Adhere to FCA and Data Protection Regulations

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