Third Party Claims Manager

4 weeks ago


Liverpool, Liverpool, United Kingdom https:www.energyjobline.comsitemap Full time

We are seeking a highly experienced Third Party Claims Manager to lead and inspire a team of claims handlers. The successful candidate will have a strong background in motor claims, excellent managerial experience, and a proven track record of driving positive performance.

The role involves overseeing case management, providing technical guidance, and driving continuous improvement within the team. You will be responsible for ensuring that claims are processed efficiently, within legal and regulatory frameworks, and with a focus on controlling indemnity spend and maintaining high standards of customer service.

The ideal candidate will have a strong understanding of the UK insurance market and regulatory framework, as well as experience dealing with credit hire claims. They will also have excellent interpersonal and communication skills, with the ability to lead and motivate a team.

The successful candidate will be responsible for:

  1. Leading and motivating the team to drive positive performance through effective coaching and delivering great service to customers.
  2. Setting, reviewing, and ensuring achievement of individual measures, team objectives, and KPIs.
  3. Proactively managing performance, conduct, and absence issues in line with company policies and procedures.
  4. Holding regular team meetings, engaging the team, and providing clear direction and feedback.
  5. Recognizing and rewarding individual and team achievements.
  6. Compiling and supplying required MI to evidence performance, including productivity and workflow.
  7. Identifying talent and supporting the development of team members.
  8. Ensuring each claim is dealt with in line with client procedure and within service standards.
  9. Supporting all teams with their customer journeys, real-time management, and managing productivity, adherence, and service levels.
  10. Conducting audits across the team and others as directed.
  11. Providing guidance and advice in respect of referrals.
  12. Completing appraisals and reviews of allocated staff, including monthly 1-2-1s.
  13. Handling complaints as allocated.
  14. Questioning and challenging peers and managers where processes and procedures do not meet client expectations.
  15. Building great relationships with cross-functional teams to ensure overall success.
  16. Driving own development by actively seeking development opportunities.
  17. Ensuring customers and the business are kept safe through team compliance with all procedural and regulatory legislation.
  18. Taking responsibility for own actions and those of the team, ensuring up-to-date knowledge of all communications, processes, and procedures.
  19. Supporting the recruitment and development of an engaged workforce.


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