Digital Claims Team Manager
4 weeks ago
About the Role:
As a Third Party Claims Team Manager at Carpenters Group, you will be responsible for leading and inspiring a team of claims handlers. Your primary goal will be to ensure that claims are processed efficiently, within legal and regulatory frameworks, and with a focus on controlling indemnity spend and maintaining high standards of customer service.
Key Responsibilities:
- Oversee case management and provide technical guidance to team members.
- Drive continuous improvement within the team and lead by example.
- Proactively manage performance, conduct, and absence issues in line with company policies and procedures.
- Compile and supply required management information to evidence performance.
- Identify talent and support the development of team members.
- Ensure each claim is dealt with in line with client procedure and within service standards.
- Handle complaints as allocated.
- Drive your own development by actively seeking opportunities for growth and improvement.
About Us:
Carpenters Group is a leading provider of legal and insurance services across the UK. We have a strong commitment to diversity and inclusion and offer a range of benefits, including 25 days' annual leave, a hybrid working model, and access to training and development opportunities.
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