IT Service Desk Specialist

2 days ago


York, York City, United Kingdom Austin Fraser Full time

Job Overview:

Austin Fraser is seeking a talented IT Service Desk Specialist to join our team as a Remote IT Support Engineer. This role offers the opportunity to work in a fully remote environment, providing excellent customer service and technical support to our clients.

Key Responsibilities:

  • Enable colleagues with necessary tools to perform their jobs efficiently.
  • Promptly identify, understand, and resolve issues.
  • Proactively work towards issue prevention.
  • Deliver services that align with business objectives and outcomes by providing technical support, training, and advice via phone and email.
  • Maintain efficient customer interactions, logging all Service Now entries with concise notes.
  • Establish a clear communication channel between customers and the IT organization.
  • Prioritize high levels of customer service, understanding the impact of issues on both customers and the business.
  • Maintain and share knowledge of supported products and services.
  • Adhere to, promote, and support the company's Information Security policies.

Requirements:

This role requires a strong commitment to customer satisfaction and continuous service improvement. We are looking for an individual with a keen eye for detail and excellent problem-solving skills.

Benefits:

  • Competitive salary: £25-£28k
  • Flexible working hours
  • Fully remote work environment
  • Ongoing training and development opportunities


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