Microsoft Support Specialist

1 month ago


York, York City, United Kingdom Simpson Associates Full time

Simpson Associates, a leading provider of data and performance management solutions, is seeking a highly skilled Microsoft Support Specialist to join our team. As a critical member of our service desk, this role provides day-to-day support and shapes the evolution of customers' solutions.

About the Company

We are a Microsoft Solutions Partner with Designations in Data & AI and have expertise in cloud-first approaches. Our advanced specialisation in Analytics on Azure enables us to help organisations understand and resolve complex challenges. We have recently been announced as 2024 Microsoft Partner of the Year for Community Response.

The Job Description

This role requires a self-motivated individual who is a subject matter expert and able to quickly become knowledgeable on customers' supported applications. Key responsibilities include:

  • Responsible for all supported customers across technology
  • Work with a small number of key customers to support and expand the partnership
  • Confident and capable in handling support calls covering complex and non-routine solutions

The ideal candidate will have 2+ years' experience working with Microsoft Data Analytics solutions on-premise and in the cloud. Required skills include Cloud Fundamentals, ITIL4 Foundation, and Project management certification.

Salary and Benefits

We offer a competitive salary of £60,000 - £70,000 per annum, depending on experience. In addition, we provide a range of benefits including life insurance, flexible working hours, and 30 days annual leave.



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