Microsoft Support Specialist

1 week ago


York, York City, United Kingdom Simpson Associates Full time
Join Our Team

Simpson Associates is a dynamic data management company seeking a skilled Microsoft Support Consultant to join our team in York or Sheffield. As a seasoned professional, you will play a critical role in supporting our customers and shaping the evolution of their solutions.

About the Role
  • We are looking for a highly motivated and skilled individual to provide day-to-day support to our customers, ensuring they receive exceptional service and timely resolution to their technical issues.
  • Your primary responsibility will be to work closely with key customers to expand partnerships and own the support service delivery for those customers.
Key Responsibilities
  1. Provide prompt and effective support for all supported customers.
  2. Confidently handle complex and non-routine support calls, applying a methodical approach to issue definition and resolution.
  3. Maintain in-depth knowledge of supported customer applications and stay up-to-date with technology developments.
  4. Proactively manage support contracts, identifying critical periods and changes in environment and customer resource.
  5. Maintain robust customer documentation to support rapid and effective call handling.
Requirements
  • Minimum 2 years' experience working with Microsoft Data Analytics solutions on-premise and in the cloud.
  • A good breadth of core technologies, including T-SQL, Data Factory, SQL Server BI suite, and Power BI.
  • Cloud Fundamentals - A solid grasp of Azure's core services, deployment models, networking, and security.
  • An enthusiastic and positive attitude, with the ability to work as part of a team.
  • Effective communication skills to both technical and non-technical contacts.
Estimated Salary Range:

◆ £55,000 - £70,000 per annum, depending on experience.



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