End User Support Specialist

4 weeks ago


London, Greater London, United Kingdom Direct Line Group Full time

About Direct Line Group:

We are one of the UK's largest insurance companies, home to well-known brands like Direct Line, Churchill, and Green Flag. Our goal is to become a more digitally-focused, data-driven insurance company of the future.

Our Vision:

We aim to create a user-friendly experience for our customers and a great career for our employees. We invest in the latest tools, programs, and equipment to achieve this goal.

Job Summary:

We are seeking an End User Support Executive Support to provide technical assistance to our Executive Team. The successful candidate will ensure that computer hardware, software, access, and peripherals are functioning properly.

Key Responsibilities:

  • Provide expert technical assistance to Exec Team members with End User computing products.
  • Diagnose and assess issues to determine the appropriate solution or service needed.
  • Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems.
  • Provide input to service management processes as required.
  • Conform to existing governance and standards – ITIL framework.

Requirements:

  • Experienced IT support or a related role.
  • Ability to communicate technical information clearly and understandably to non-technical stakeholders.
  • Excellent customer-centric communication and interpersonal skills.
  • Knowledge of audio-visual software, such as video conferencing platforms and media production software.
  • Strong Microsoft Teams and Teams rooms support knowledge.
  • Strong Analytical skills.
  • Demonstrable knowledge of End User Computing Platforms and Services.

What We Offer:

  • 9% employer-contributed pension.
  • 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
  • Up to 10% annual bonus.
  • 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days.
  • Additional optional Health and Dental insurance.
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.

Flexible Working:

We offer a hybrid model way of working, combining the best parts of home and office-working. Most colleagues are in the office 2 days a week, and we consider flexible working options that work best for you.

Equal Opportunities:

We recognise and embrace people who work in different ways. If you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.



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