End User Computing Engineer
4 weeks ago
Job Title: End User Computing Engineer
We are seeking an experienced End User Computing Engineer to join our IT team. The successful candidate will be responsible for supporting all end user computing within Lenvi, including Microsoft M365 services, laptop builds and end user security tools on a day-to-day basis.
Key Responsibilities:
- Configuring and managing end user computing platforms (Microsoft M365 / Azure Entra ID technologies)
- Working directly with end users to resolve technical issues
- Building and deploying new Lenvi laptops using M365 / Microsoft cloud technologies
- Maintaining a knowledge base of software and hardware issues encountered
- Administering and maintaining end user accounts, permissions, and access rights
- Supporting the on-boarding and off-boarding process for staff
- Providing day-to-day management and support for Lenvi end users within the Lenvi M365 tenant
- Working collaboratively across the Lenvi Platform Engineering & Security, IT and Business Teams
Requirements:
- Experience in a End User Computing 2nd-line support role
- Experience and understanding of Corporate Laptop Builds / Support using M365 and Microsoft cloud technologies
- Good technical experience and understanding of Windows 10, Windows 11, Google Chrome, Android and Apple operating systems
- Technical experience and understanding of configuring device and user polices and controls within M365 cloud solutions
- Technical experience of Azure Entra ID
- Technical experience and understanding of Microsoft Messaging and Collaboration tools
- Experience configuring and running automated infrastructure management and configuration tools
- Experience of working with 3rd party service providers to manage IT service solutions
- Good knowledge of information security practices within the financial services IT industry
- Knowledge of ITIL and Service Management Principles
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