Tech Support Specialist

7 days ago


Sunderland, Sunderland, United Kingdom CV-Library Full time

**Company Overview:**

Our client, a leading manufacturer supplying clients across the UK, is looking for an IT Support Engineer to provide support for one of their sites.

This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution.

 

Key Responsibilities:

As an IT Support Engineer, you will deliver effective IT support across all aspects of the business. Your duties will include resolving and escalating IT incidents and change requests, maintaining and troubleshooting hardware and software issues across the network, performing regular system maintenance and updates, and daily checks and maintenance procedures such as ensuring backups have been completed.

You will also assist with new starters/leavers and support desk moves such as PCs and phones, termination of network cables and cable runs as required, raise external support calls with key suppliers when required, and complete IT projects set by management and assist other departments where an IT presence is required.

 

Requirements:

To be successful in this role, you will require previous similar experience in an IT Support role, demonstrable experience in the engineering/manufacturing industry, ideally with ERP/MES system experience. You will need excellent decision making and attention to detail skills, positive, proactive, and dynamic – look for solutions to problems and ways to improve, and remain flexible in an ever-changing environment.

 

What We Offer:

This is a competitive role offering a salary range of £27,000 - £33,000 depending on experience, with opportunities for career progression and professional development. The ideal candidate will be able to demonstrate their technical expertise and ability to work effectively in a team environment.



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