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IT Support Specialist

2 months ago

Sunderland, Sunderland, United Kingdom Protocol Education Full time
body{font-family: Arial, sans-serif;}Job Title: IT Support SpecialistAbout the Role:

We are seeking an experienced IT Support Specialist to join our team at Protocol Education. As an IT Support Specialist, you will be responsible for providing technical support to our clients across the UK, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide first-line technical support to clients via phone, email, and on-site visits
  • Install, configure, and maintain IT equipment, including PCs, laptops, printers, projectors, and interactive whiteboards
  • Manage user accounts, permissions, and security settings in accordance with client policies
  • Troubleshoot network and Wi-Fi connectivity issues, ensuring minimal disruption to client operations
  • Assist with the installation, updating, and maintenance of software and server systems
  • Maintain inventory records of all IT equipment and manage repairs or replacements when necessary
  • Support client events by providing technical assistance with AV and IT equipment
  • Collaborate with teaching staff to enhance the use of technology in the classroom
Requirements:
  • Proven experience as an IT Support Specialist, ideally in an educational setting
  • Strong knowledge of Windows operating systems, networking, and hardware troubleshooting
  • Familiarity with server management and cloud-based systems
  • Excellent problem-solving skills with attention to detail
  • Strong interpersonal and communication skills, with the ability to support clients effectively
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft certifications) are advantageous
What We Offer:
  • Competitive salary based on experience
  • A supportive and friendly working environment within a school setting
  • Opportunities for professional development and career progression
  • A dedicated consultant to guide you through the recruitment process