Customer Service Team Lead Specialist

6 days ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
Job Summary:
PayPoint Group is seeking a highly motivated Accommodation Office Team Leader to join our team. As a key member of our team, you will be responsible for leading and managing a team to deliver exceptional customer service to our Retailer estate.

In this role, you will develop people systems and processes that provide excellent service experiences. You will lead a team to achieve goals and objectives, set challenging KPIs, and monitor and review team performance.

Key Responsibilities:
  • Develop and implement effective team management strategies.
  • Monitor and review team performance, providing constructive feedback for improvement.
  • Coach and mentor team members to deliver great service through first contact resolution.
  • Recognize and reward outstanding achievements and contributions.
  • Manage team welfare, providing second-line support and guidance.
  • Conduct interviews and recruit new team members.
  • Raise technical issues and suggest improvements.
  • Allocate resources and prioritize tasks effectively.


Requirements:
  • Prior management experience.
  • Ability to develop people and improve self-help systems.
  • Analytical skills to identify trends and issues.
  • Competent user of Microsoft Excel and office software.
  • Resilient under pressure and adaptable to change.
  • Excellent time management and communication skills.


Salary: £42,000 - £50,000 per annum, depending on experience.

Benefits:
Competitive salary and benefits package, including pension scheme, life insurance, and health cash plan.

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