Customer Service Team Lead Specialist
6 days ago
PayPoint Group is seeking a highly motivated Accommodation Office Team Leader to join our team. As a key member of our team, you will be responsible for leading and managing a team to deliver exceptional customer service to our Retailer estate.
In this role, you will develop people systems and processes that provide excellent service experiences. You will lead a team to achieve goals and objectives, set challenging KPIs, and monitor and review team performance.
Key Responsibilities:
- Develop and implement effective team management strategies.
- Monitor and review team performance, providing constructive feedback for improvement.
- Coach and mentor team members to deliver great service through first contact resolution.
- Recognize and reward outstanding achievements and contributions.
- Manage team welfare, providing second-line support and guidance.
- Conduct interviews and recruit new team members.
- Raise technical issues and suggest improvements.
- Allocate resources and prioritize tasks effectively.
Requirements:
- Prior management experience.
- Ability to develop people and improve self-help systems.
- Analytical skills to identify trends and issues.
- Competent user of Microsoft Excel and office software.
- Resilient under pressure and adaptable to change.
- Excellent time management and communication skills.
Salary: £42,000 - £50,000 per annum, depending on experience.
Benefits:
Competitive salary and benefits package, including pension scheme, life insurance, and health cash plan.
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