Customer Service Representative
4 days ago
We are seeking a skilled Customer Service Representative to join our team at PayPoint Network Ltd. Based in Welwyn Garden City, this part-time role involves providing exceptional customer experiences over the phone.
About the Role:
- Handle challenging customer conversations with empathy and compassion.
- Deliver outstanding customer service in difficult circumstances.
- Build rapport quickly over the phone using excellent communication skills.
- Provide solutions to customers and consistently meet customer service targets.
- Work in a hybrid role, balancing office and homeworking environments.
Requirements:
- Excellent communication and empathy skills.
- Ability to handle challenging conversations with customers.
- Experience using Microsoft products like Outlook and Excel.
- Good listener and problem solver.
- Flexibility to cover extra shifts and adapt to a hybrid work environment.
What We Offer:
- Paying £16,259 per annum plus benefits.
- Rewards and satisfaction working with a dedicated team.
- Opportunities for growth and development in a dynamic contact centre environment.
About Us:
- PayPoint Network Ltd is a leading provider of contact centre services.
- We are committed to delivering exceptional customer experiences and making a positive impact on people's lives.
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