Luxury Account Manager

2 weeks ago

Manchester, United Kingdom Diageo Full time

About the Role

We are seeking a highly skilled Luxury Account Manager to join our team at Diageo. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our key customers in the on-trade sector.

Key Responsibilities

  • Develop and execute commercial plans to drive sales growth and brand awareness among our target customers.
  • Build and maintain strong relationships with key customers, including negotiation, conflict resolution, and account management.
  • Work closely with our Luxury Marketing team and Advocacy team to activate our brands in outlets, drive talkability, and increase availability.
  • Deliver against distribution and execution targets, including menu creation, activations, and customer engagement.
  • Accurately forecast and manage internal performance, ensuring brand visibility in outlets.
  • Drive on-trade understanding across Diageo GB, feeding consumer trends into brand and customer teams.

Requirements

  • 5+ years of commercial experience, including on-trade and account management.
  • Previous experience working with luxury brands and high-end accounts is preferred.
  • Deep understanding of what is important to influential on-trade GB customers and the ability to drive the creation and execution of a clear and powerful commercial plan.
  • Finger on the pulse of what is happening on the ground in both on-trade and third-space arenas, with brilliant relationships with key influencers in the industry.
  • In-depth category knowledge across spirits and the alcohol (& non-alcoholic drinks) categories, with a passion for premium and super-premium brands, customers, and consumers.
  • Advanced negotiation and customer relationship-building skills, with robust commercial understanding and P&L literacy.
  • Ability to forge strong and effective cross-functional team relationships and confidently interact with senior collaborators internally and externally to deliver business outcomes.

About Diageo

Diageo is a world-class leader in beverage alcohol, producing an outstanding collection of over 200 brands and owning the top two largest spirit brands in the world. Our portfolio includes Crown Royal, J&B, Buchanan's, and Windsor Whiskies, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray, and Guinness.

We are committed to celebrating life every day, everywhere, and our purpose is inclusive in nature, valuing everybody irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. We offer flexibility in our business, with many of our staff working flexibly in various ways, including part-time, compressed hours, and flexible location.

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