IT Support Specialist

1 week ago


King's Lynn, Norfolk, United Kingdom Latcom Plc Full time
Job Overview:
Kings Lynn, Norfolk
A varied and exciting opportunity has arisen for an enthusiastic individual to join our IT team as an IT Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients. If you have a genuine interest in IT and possess basic skills with excellent communication skills, we would love to hear from you

About the Role:
This role is 100% office based, offering no work-from-home arrangements. You will be working closely with our team to provide first-class IT support to our clients. Your duties will include:
  • First point of contact for all IT enquiries (mainly over the phone)
  • Maintaining the ticketing system up-to-date and chasing resolvers and end-users for updates on their tickets
  • Field/assign tickets to the wider team according to skill set
  • Supporting the investigation and resolution of requests and incidents
  • Providing designated users with mobile phones, setting them up with standardised applications

Requirements:
We are looking for someone with a 'can-do' approach who can work independently as well as part of a team. Key skills required include:
  • Good knowledge of Microsoft Office
  • Excellent customer service and organisational skills
  • Team player with excellent written and verbal communication skills
  • Candidate must be able to work alone effectively

Benefits:
This role offers the perfect opportunity for career progression and development. With full training provided, you will have the chance to gain valuable experience and develop your skills further.

About Us:
Latcom plc is a leading provider of IT services, committed to delivering exceptional results to our clients. We offer a supportive and dynamic work environment that encourages growth and development.

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