Senior Customer Retention Manager

13 hours ago


Romsey, United Kingdom Team Jobs - Commercial Full time
Job Overview: We are seeking an experienced Senior Customer Retention Manager to join our Ecomm and Marketing team. As a key member of the team, you will be responsible for leading the full CRM strategy and execution, delivering data-driven insights and enhancing the overall customer journey.

Key Responsibilities:
* Leading the CRM strategy to improve customer experience, retention & lifetime value
* Owning the CRM technology including CRM, CDP, ESP and Personalisation tools
* Collaborating with multiple teams and stakeholders to create cross-channel campaigns and automations that drive results

About You: The ideal candidate will have a strong background in CRM management, excellent analytical skills, and the ability to work effectively in a fast-paced environment. In addition to a competitive salary, we offer a range of benefits, including company pension, free on-site parking, generous holiday allowance, and wellbeing-focused employee assistance program.

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