Patient Services Coordinator

3 days ago

Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time
Job Overview

An exciting opportunity has arisen to join our Private Patient and Overseas Patient Team at the NHS Foundation Trust.

We are seeking a highly organized and enthusiastic team member who will provide comprehensive administrative support to the Private Patient & Overseas Visitor Team in processing invoices and credit note requests, answering telephone queries from patients, and assessing status documents.

Main Duties of the Job
  • Be an active member of a team delivering into specific commercial work streams.
  • Be part of a team responsible for the delivery into the private patient and overseas visitors work streams.
  • Be the first point of contact for overseas and private patient enquiries for service users and key stakeholders.
  • Be responsible for maintaining electronic recording systems for overseas visitors and private patients.
  • Be responsible for collating reports and dealing with invoices and income generation.
  • Be responsible for the timely raising of invoices and credit notes.
  • Take credit/debit card payments for outstanding invoices for Overseas Visitors and Private Patients.
  • Undertake all clerical and administrative duties in support of the Overseas Visitor and Private Patient Team.
Working for Our Organisation

The NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Person Specification

Education and Qualifications

Essential Criteria

  • Good level of General Education
  • Good understanding of Windows applications and MS Office, in particular Microsoft Word and Microsoft Excel

Desirable Criteria

  • Previous experience working within a financial environment

Occupational Experience

Essential Criteria

  • Previous experience of working in a customer services environment

Desirable Criteria

  • Experience of scheduling / coordinating activities and/or resources
  • Time Management Skills or experience of working with a busy/demanding environment
  • Evidence of ongoing personal development

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